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Orders over £25 within the United Kingdom will not incur a delivery charge.

If an order is to be delivered within the United Kingdom and the value is less than £25, you will be charged a delivery fee of £2.95.

All orders outside of the United Kingdom will receive a flat rate delivery charge regardless of the size of order.

All orders despatched to Europe will be charged at £5.95.

Orders despatched to the rest of the world will be charged at £6.95.

Please note that the cost of a pattern does count towards the total order amount to achieve free delivery. However, once purchased, a pattern cost can not be refunded.

 

Yarns: 

We will always endeavour to ship your order as quickly as possible. If an order is received before 12 noon Monday – Friday we will do our utmost to despatch it the same day. Delivery times will of course vary depending on how far your order has to travel.

For orders within the United Kingdom we will always despatch via Royal Mail first class. For orders further afield please allow up to 10 working days; although they should arrive much sooner.

 

Patterns:

As soon as you complete check out for your order you will receive an e mail with your pattern attached. It will also be permanently in your account for you to view at your convenience. Please note that the cost of a pattern does count towards the £25 for free delivery.

As the pattern is sent to you immediately we will not be able to issue a refund on any patterns paid for.

If you only purchase a pattern in your order and no yarn, you will not be charged a delivery fee.

Patterns are exempt from our Returns Policy as they are automatically emailed as a PDF upon purchase.

 

Returns Policy:

At Yarn Stories, we make every effort to ensure that our merchandise is of the very highest quality and we are confident that you will be happy with your purchase.

However, if you are not completely satisfied with your purchase, you encounter a manufacturing fault, the goods we deliver are incorrect or the items are damaged upon receipt, we will endeavour to rectify any issues quickly and efficiently.

Please send an email to information@yarnstories.com, including your order number, the product in question and the problem encountered and we will contact you to action either a refund OR a replacement.

If an item you receive has a manufacturing defect, is damaged upon receipt or has been sent to you incorrectly, you must notify us within 10 working days of the delivery of the goods. Replacement items will be posted to the original shipping address upon receipt of the defective goods. If the original product was faulty, we will also issue a refund for the exact cost of the return postage value. All defective goods will be examined by our Quality Control department before we authorise any replacements.

If you change your mind and the goods are not defective, you must return them to us within 14 days from the date of receipt. Refunds will be made for the product value, to the original card used for the transaction. Refunds will be processed only once returned goods have been received by us and may take up to 10 working days to be processed.

We will send a confirmation email once we have received any returned items, informing you of the course of action which will follow. This will be sent to the email address on the original order.